Shopify app by Fantasium Media

Track order problems as a team, inside your Shopify admin.

Give every damaged, missing or wrong-item order an owner, a status and a home.

Install on Shopify See pricing

Free plan available · 14-day trial on paid plans · Billed through Shopify

The IssueDesk dashboard showing open, overdue and urgent issue counts, issues needing attention and recent activity

How it works

01

Log it against the order.

Pick the order and the items affected. Nobody retypes an order number.

The IssueDesk create-issue form with a Shopify order selected and the affected line item checked
02

Give it one owner.

One assignee, a priority and a follow-up date. They get an email.

IssueDesk per-person email notification preferences
03

Track it to resolution.

Every status change and note lands on one timeline.

An IssueDesk issue showing the activity timeline with team comments and status changes
04

Make it fit your process.

Your own categories, statuses, and fields for claim numbers and amounts.

IssueDesk settings for issue categories, the status workflow and custom fields

Everything an order problem needs.

Linked to the order

Every issue attaches to the order and its line items.

On the order page

Status, owner and the latest note, right on the Shopify order.

Overdue, flagged

Missed follow-ups surface in the list, the dashboard and by email.

@mentions

Pull the right person into an issue with a note.

Priorities and follow-ups

Know what is urgent and when to check back.

Export and attachments

CSV export and files on every issue, from Starter up.

Priced per store, never per user.

Save 17%

Free

Free

forever

  • 10 open issues
  • Email notifications
  • Editable categories
Start free

Starter

$9

per month

  • 50 open issues
  • CSV export
  • 3 attachments per issue (100 MB)
  • Everything in Free
Start 14-day trial

Pro

$29

per month

  • 200 open issues
  • Custom status workflows
  • 10 custom fields
  • 10 attachments per issue (500 MB)
  • Everything in Starter
Start 14-day trial

Business

$79

per month

  • Unlimited open issues
  • 25 custom fields
  • 25 attachments per issue (2 GB)
  • Everything in Pro
Start 14-day trial

All plans are billed through Shopify in USD. Paid plans include a 14-day free trial.

★★★★★
“This is a game changer for our customer service team! We are able to all know what is going on at all times. In one place and how urgent issues are. I love being able to tag people to bring items to their attention! This is a great 10/10 app!”

Mintwood Home · Shopify App Store, June 2026

Mintwood Home is also a Fantasium Media client.

Common questions

Is pricing per user?

No. Every plan is priced per store, and you can add as many team members as you like. Plans are limited by open issues, not seats.

Is there a free plan?

Yes. The Free plan handles 10 open issues with email notifications and editable categories, at no cost and with no trial period. Paid plans include a 14-day free trial.

Does it work with my helpdesk?

Yes. Your helpdesk keeps handling the conversation with the customer, and IssueDesk tracks the work behind it: the claim, the replacement, and who owns it.

Where does my data live?

Issue data is stored on IssueDesk servers and linked to your Shopify orders by order ID. The app requests only the Shopify permissions it needs to do that. Full detail is in the privacy policy.

Put order problems somewhere they can be found.

Free plan available. Paid plans start with a 14-day trial.

Install on Shopify

IssueDesk is built and supported by Fantasium Media, Bozeman, Montana.
Privacy policy · Contact · How we built it